COVID-19 Precautions and Procedures

Like so many of you, we at Ford of Northampton have spent the last few weeks learning about the coronavirus (COVID-19) and making all necessary adjustments to our work and operations.

As always, the well-being and safety of our customers and employees is of paramount importance to us.  We have been monitoring the Centers for Disease Control (CDC) and World Health Organization (WHO) websites on a daily basis to be sure we are keeping up with the most current guidelines on how to prevent the spread of this virus.

We have gone one step further and instituted the following to help our customers:

SALES customers can shop for a vehicle on our website and work with our digital sales team without leaving their home.  You can deal directly with managers by phone, email or online chat on the purchase price or lease of any new or preowned vehicle, and we will have a product specialist deliver it right to your home at no extra cost or delivery fee.

SERVICE customers can be assured that all cars will be thoroughly disinfected, and the we are using disposable steering wheel covers.  All employees servicing your vehicles have been instructed on proper hygiene as per the CDC's guidelines. Our service hours with remain unchanged:

Mon - Fri    7:30am - 5:30pm

Sat             8:00am - 1:00pm

Sun            Closed

We are also offering complimentary Pickup & Drop-off services. We will come pick up your vehicle from your home, perform the necessary services, thoroughly clean your vehicle and deliver it back to your driveway!

We will continue to closely monitor this situation and do everything we can to protect you and our employees!

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